Mr Green is pretty well-known in the online casino world. People in the UK may also have seen them sponsoring a few football teams.
But being well-known and putting your logo on a football shirt doesn’t mean you are good. It’s the games, bonuses, and all-round experience that decides that.
So, does Mr Green have anything good? Read our Mr Green Casino review to find out.
1. Is Mr Green legit?
Mr Green is a Malta-based online casino that first launched in 2008. It was run by former founders of the Betsson brand until the start of 2019.
At that time, Mr Green was purchased by William Hill PLC (one of the largest gambling companies in the world).
William Hill PLC is listed on the London Stock Exchange, so Mr Green is part of a publicly-traded company. This means that shares in the company can be purchased by members of the public and that the sales and internal operation of the company are heavily regulated.
This is good news if you’re concerned with legitimacy, as traded companies are held to high standards.
To operate, Mr Green holds a licence from the UK Gambling Commission and Malta Gaming Authority.
These licences are required to operate in certain countries. They are not an easy thing to come by, as casinos must show that they meet high operational standards to qualify.
The licence bodies are not afraid to issue fines when their regulations aren’t met. William Hill know that. They were fined £6.2 million in 2018 for failing to comply with UK anti-money laundering regulations:
For example, it was revealed that one customer was able to deposit more than £500,000 over 14 months because William Hill confirmed their salary, over the phone, to be £365,000. Whereas, in actual fact, the customer’s salary was £30,000 and the half a million they’d gambled was stolen from their employer.
This did all happen before William Hill bought Mr Green – but it’s something to keep in mind now they own and run them.
2. Mobile gaming
Mr Green has gone further than many other casinos when it comes to mobile gaming.
Most casinos will have a mobile optimised website that you can access from the web browser on your phone or tablet, but it is much less common for casinos to have dedicated mobile apps. Only the biggest brands have mobile apps.
But it’s also with the games themselves where Mr Green has excelled on mobile.
For example, along with NetEnt, they launched a new Live Beyond Live experience for live casino fans in 2018 which was only available on mobile initially.
At the time, it was one of the most advanced live table experiences available and only available to their players.
They also have exclusive slots that can’t be played anywhere else. So you’re likely to find something unique. Considering how difficult it is to find something unique in an online casino, this ensured Mr Green’s place on our list of top 10 online casinos UK.
3. Mr Green Bonuses and Free Spins
One thing which separates scam casinos from sound casinos is their bonuses. If the bonuses look great at first glance but end up with massively restrictive terms, then you should be cautious.
Mr Green features one welcome offer for their new customers. Players who sign up and make their first deposit will get a 100% up to £100 deposit bonus and 50 free spins on the video slot Starburst.
It’s on our list for the best first deposit bonus casino UK as it offers both bonus money and free spins.
To receive the bonus players simply have to sign up, verify their account, and make a minimum deposit of £10 or more. It’s as simple as that.
But what about the finer details of the bonus?
Well, they’re ok. They’re not amazing, but they’re not awful.
The free spins and bonus money both come with wagering requirements of x35. This is kind of the industry standard – not low but not high either.
However, even with normal wagering it’s still unlikely you’ll end up winning with the bonus. That’s just how they are.
4. Customer support (will you get an answer?)
The customer support options that they offer are very good.
Mr Green have agents on hand 24/7. You can contact them via Live Chat, telephone, or email whenever you need.
Not only this, but Mr Green have a vast library of articles in their Help section. So if you want to find an answer to a common question, simply search there:
Enter a query, like ‘withdrawals’, and you’ll quickly be given all their information on the topic.
5. What do Players think of Mr Green?
But what are people saying about Mr Green online?
Well, if you take a look at their TrustPilot page then you can see that they have an ‘average’ rating of 3.0 stars out of 5:
This might not look great – but it is quite a good rating for an online casino.
Why? Because online casinos are in the business of losing money. No one likes losing money so they get a lot of criticism.
However, Mr Green have a significant number of positive reviews if we look at the breakdown:
In fact, there are easily more excellent and great reviews than there are poor and bad.
These numbers are very good, especially when you consider around 3000 reviews have been left overall.
Nevertheless, there are legit customer complaints. For example, some are annoyed about the verification taking too long:
Slow verification is a tricky subject and often depends on each case.
Mr Green is an instant withdrawal casino UK which means they offer payment methods that process payouts instantly. The problem is that all UK casinos need to approve withdrawals and this can slow payouts down considerably.
To try and speed things up you should have up-to-date documents. But it is true that it can take a while even with these.
But you’ll find a lot of others claiming the games are rigged and a scam:
The problem with complaints like this is they’re unfounded. No casino registered and operating within the United Kingdom can host scam games. All games are audited independently to ensure fairness.
Mr Green Review Summary
Mr Green is a good, legitimate casino that is certainly worth your attention.
In particular, we appreciate:
- Well received online by previous players
- Decent welcome bonus
- Exclusive slots and games
- Around-the-clock support
If you like the sound of Mr Green, then make sure to try them out and leave a review on our site.