Pros and cons
Pros
- No wagering free spins available
- Very well-known brand with good reputation
Cons
- Not too many active promotions ongoing
- Slightly old fashion interface
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You might have heard the name Betfair before. After all, it has been around for years – But does that make them legit? Not necessarily. Not by default.
Read our Betfair review to find out everything about this site.
1. Is Betfair legit?
Betfair is a large, legit company. They follow strict legal guidelines and have been doing so for a long time. Their well-established reputation can attest to this, but that doesn’t mean the company is a stranger to controversy.
In October 2010, Betfair switched from being a private company to a publicly owned one when they were listed on the London Stock Exchange. This meant that Betfair then had to operate with greater transparency.
In 2016, Betfair underwent a merger with Paddy Power. Betfair was acquired by the larger firm and became Paddy Power Betfair, based in Dublin. Paddy Power Betfair is now known as Flutter Entertainment.
They currently operate under a UK Gambling Commission licence and a Malta Gaming Authority licence. Both of these are reputable licencing bodies, in particular the UKGC. The UKGC is one of the strictest licencing bodies within the industry, and they ensure that organisations operate to the highest standards. All of Gamblermaster’s real money UK casinos have this licence.
However, Betfair’s reputation is not squeaky clean. For instance, in 2018, parent company Paddy Power Betfair as they were known then were fined £2.2m as you can see below:
2. Customer support (Is help available when needed?)
Betfair’s customer support is decent – but also lacking in a few areas.
You can currently contact them via these methods:
- Telephone
- Live chat
These are all helpful methods, and their social media accounts show that they are trying, in certain respects, to make themselves as accessible as possible.
In addition, Betfair has a massive library of articles in their self-help FAQ section. You can find what you want from the many different sections:
However, there are a few downsides to their customer service which we do think could be improved.
Firstly, you have to be signed in to speak via Live Chat. That means new players can’t ask anything before signing up. A bit disappointing.
Second, the customer support services aren’t 24/7. This is a shame for a company of their size.
3. Bonuses & free spins – Any worth here?
Betfair offers new players free spins on registration no deposit UK. This means you just need to create a verified account. Luckily, Betfair is a quick verification casino so this shouldn’t take long.
Their free spins also have no wagering requirements. At the time of writing, this is how many you’ll get:
- 50 no deposit free spins
- Deposit and Spend £10 – Get 50 free spins
- Check which of their casino deposit methods are eligible
New customers registering with code CASF51 only. Free spins valued at 10p. After you’ve played your initial free spins, opt in, deposit and play £10 on Daily Jackpot games to get an additional 50 free spins. Full T&Cs apply.
This is actually really good. As they are a no wagering casino, you can sign up and play without depositing your own money and have a decent chance of winning something.
In the best case, you might be able to withdraw what you win without making any deposit. This makes this one of the best casino bonuses in the UK that’s currently available.
If you do manage to win something while playing, Betfair are one of our instant withdrawal casinos UK. This means players can get instant access to winnings using special payout methods – such as instant bank transfer – once the withdrawal has been approved. No waiting around for days.
For some of Betfair’s casino withdrawal methods (debit card and instant bank transfer), you can also request a payout of whatever you want. Because Betfair is one of the rare casinos with no withdrawal limit when using these methods. So you can withdraw as little as 1p (£0.01) if you wanted.
4. Betfair games library (enough to play?)
Betfair Casino have more than 400 different slots & games at the time of writing. This continues to grow with new releases and new developers being added.
They have made a lot of good progress here. Only a few years ago, the game library was pretty poor – Playtech games only. Now, they’ve added NetEnt, Blueprint, Red Tiger and others to expand the number of games.
Want to play live casino? No problem. Betfair have multiple tables available. Roulette, blackjack and many other variations are supported.
There’s also other gambling on offer too if you’d prefer – like sportsbook.
5. What do Players think of Betfair?
A good way to tell if a casino is good? Check out what past players have said about them.
So, what is the general view of Betfair online?
Judging by Trustpilot, things aren’t so great:
They currently hold a ‘bad’ rating of 1.4/5 stars.
It’s true that many casino sites typically have bad ratings (no one likes losing money). Even so, Betfair’s score is still on the low side.
To see why Betfair are poorly rated, we can simply take a look at their most common user review rating, and some user feedback.
For example, as you can see above, of more than 1,000 reviews, over 80% are bad. In fact, only just over 10% of players reported an excellent, great, or even average experience.
Focusing on specific instances, here we can see that a player claims Betfair is a scam because they didn’t win:
The problem with complaints like this is that Betfair are operating in accordance with the UK Gambling Commission’s policies. Providing fair games that are independently audited is a key part of these policies.
But they are a casino at the end of the day. You should expect to lose as it’s the most likely outcome.
Since November 2020, there have been a few players aggrieved about the presidential election. For example, this player claims that Betfair is a scam because of their verdict on the United States presidential election. We doubt their court case went very far:
So, maybe you have to take some of the complaints on Betfair’s TrustPilot with a pinch of salt.
Betfair Review Summary
Betfair is a totally legitimate online casino. They’ve been a giant brand for many years but forget all that. They’ve actually made a lot of progress recently as an online casino which is great.
With that being said, they’re no stranger to controversy, and they’ve attracted many bad reviews from customers.
Negative points aside, here’s what we liked in particular:
- No wagering welcome bonus
- Much improved catalogue of slots & games
- Multiple customer support methods
Played at Betfair?
If you have, please leave your own review below to let others know what you think.